Support
How can we help?
Quick answers for using Alongside privately, connecting with someone you trust, and staying in control of your account.
Getting started
Can I use Alongside without an account?
Yes. You can create private commitments and check in on this device before signing in. Until you create an account, that data is local to the device and is not backed up.
What are the check-in choices?
Choose Done, Partly, or Not today. Partly and Not today are valid outcomes; Alongside does not use failure language or public streak scores.
People and invites
Who can see an update?
Only the people you explicitly add to that specific commitment. A new supporter sees updates from acceptance onward unless you choose to share the previous seven days.
What can a supporter do?
The agreed role may be Nudge, Cheer, Follow quietly, or Ask weekly. Active support roles require acceptance, and a role never grants extra access to content.
Why did an invite stop working?
Invites expire after 30 days and can also be revoked. Ask the sender for a fresh invitation.
Privacy and safety
How do I stop someone seeing future updates?
Leave a shared commitment, remove the connection, or block the person. Blocking immediately prevents new invitations, nudges, and shared access.
How do I report a person or content?
Open the relevant person or update menu and choose Report. If you cannot reach that control, email us with the subject “Alongside safety report.” Do not include passwords, OTPs, or authentication tokens.
Alongside is not an emergency or crisis service. If you or someone else may be in immediate danger, contact local emergency services or a trusted person nearby.
Notifications
Can I keep previews private?
Yes. Private previews avoid putting commitment text, notes, or photo descriptions on the lock screen. You can also deny notification permission and continue using the app.
Can supporters take a break?
Yes. Supporter breaks can last one day, one week, or until resumed. Away and break periods do not create failure states.
Your account
How do I delete my account?
In the app, open You → Settings → Account → Delete account. You can also follow the steps on our account deletion page. There is a 7-day recovery window before permanent deletion.
Can I export my data?
Use You → Settings → Account → Export my data for a basic machine-readable export.
Still need help?
Tell us what happened, which platform you use, and the app version. Do not send private commitment text, OTPs, passwords, or tokens.